Customer policies
GST Invoice Policy
01GST invoice for every order
A GST-compliant tax invoice is issued for every order and sent to your registered email / WhatsApp after dispatch.
02Details on the invoice
- Our business name, address, and GSTIN
- Unique invoice number and invoice date
- Customer name and delivery address
- Description of goods (T-shirt name, size, quantity)
- HSN code 6109
- Taxable value, GST rate, and tax amount
- CGST + SGST for deliveries within Gujarat, or IGST for deliveries to other states
- Place of supply
- Shipping and COD charges, shown separately and taxed at the same rate as the goods
03GST invoice for business purchases (B2B)
To claim input tax credit, enter your GSTIN and registered business name at checkout. We cannot change or add a GSTIN after the invoice is generated, so please check these details before placing the order.
04Incorrect details
If you spot an error (name, address, or GSTIN), tell us within 3 days of delivery with your order ID. We’ll issue a corrected invoice or a credit note plus a new invoice, as the law requires.
05Returns, exchanges, and credit notes
- When a return is approved, we issue a GST credit note for the returned goods instead of cancelling the original invoice.
- The refund is processed as per our Return, Exchange & Refund Policy. For size or change-of-mind returns, shipping and COD charges are not refunded. For returns due to our error, the full amount is refunded.
- For an exchange, the original invoice stays valid, and a new invoice is issued only if there is a price difference.
06Contact
For invoice queries, write to our WhatsApp number: +91 8511250988.
ONDREA Customer Support
- support@ondrea.in
- Phone / WhatsApp
- +91 8511250988
- Address
- 13, Pankaj Society, Sarkhej Bhatha Road, Paldi, Ahmedabad, Gujarat, 380007
- Proprietor
- Prasham Alpesh Mehta
- GSTIN
- 24IYRPM0222D1ZL