Return, Exchange & Refund Policy

You can request a return or exchange within 3 days of delivery. In certain cases we may extend this to 7 days at our discretion. Requests outside these windows will not be accepted.

• The T-shirt is unworn, unwashed, and unaltered, with no perfume, deodorant, makeup, or stain marks.
• All tags and labels are attached, and the original packaging is intact.
• Order ID or invoice is available.

• T-shirts that have been worn, washed, altered, or damaged after delivery.
• Requests made after the return window, unless approved under the 7-day exception.

Wrong size? You can request a size exchange within 3 days of delivery, subject to stock availability. In certain cases, we may allow the exchange up to 7 days. If your size is out of stock, you can choose a refund or store credit instead.

1. Contact us within 3 days of delivery: email support@ondrea.in or WhatsApp +91 8511250988.
2. Share your order ID, the reason, and clear photos of the T-shirt (front, back, and tag).
3. Once approved, we’ll arrange a pickup, or share instructions for sending it back to us.

If you receive a misprinted, torn, faded, or incorrect T-shirt, report it within 3 days (up to 7 days in approved cases) with photos or an unboxing video. After verification, we’ll offer a replacement or a full refund of the entire amount you paid, including shipping and COD charges.

• Refunds for COD orders are sent by UPI / bank transfer. Please share your UPI ID or bank details (account holder name, account number, IFSC).
• Prepaid refunds are returned to the original payment method.
• The refund is processed within 5–7 business days after the T-shirt passes our quality check.
• For returns due to size, fit, or change of mind: shipping and COD charges are non-refundable. Only the balance amount (the product price) will be refunded.
• For returns due to our error (defective, damaged, or wrong item): you will receive a full refund, including shipping and COD charges.

• You may ask us to cancel an order before a courier has been booked for it. Once a shipment is booked or the order has been shipped, it can no longer be cancelled; it can be returned as set out in this policy.
• Prepaid orders: the amount paid is refunded in full to the original payment method. We do not charge a cancellation fee.
• Cash on Delivery orders: the advance paid online is non-refundable, and nothing further is due from you.

If we cancel an order — including when the product is unavailable or we are unable to fulfil it — we will refund the amount paid in full, including the advance of a Cash on Delivery order. If a pricing or listing error affects an order you have placed, we will contact you and you may cancel the order for a full refund.

COD advance: a Cash on Delivery order is confirmed by an advance paid online, shown at checkout before you pay. The advance is non-refundable if you cancel the order or if the parcel is refused, not accepted, or returned to us undelivered. It is refunded in full if we cancel the order, the product is unavailable, we are unable to fulfil the order, or where the law requires a refund.

If you refuse a Cash on Delivery parcel at the door, the advance paid online is non-refundable. Repeated refusals of cash on delivery orders may lead to COD being disabled on your account.

Returns showing signs of wear, washing, or damage may be rejected and sent back to you.