Shipping Policy

We ship to all serviceable pin codes across India. Enter your pin code at checkout to check if delivery is available at your location.

• Orders are processed within 1–2 business days after payment confirmation (or order confirmation for COD).
• Orders are not processed or dispatched on Sundays and public holidays.
• During high-demand periods, processing may take slightly longer.

All orders are shipped through our delivery partner, Nimbus Post, along with their courier network.

• Standard shipping is already included in the MRP. You won’t pay anything extra for it at checkout.
• Express delivery is available at an additional charge, shown at checkout before you pay. It is not included in the MRP.
• COD charges, if applicable, are shown at checkout.

The estimated delivery time for each shipping method is shown at checkout, before you pay.

Delivery time starts after the order is processed and dispatched. Delivery to remote or non-metro locations may take longer.

• Available only for select pin codes. You’ll see the option at checkout if your location is eligible.
• The express charge is non-refundable once the order is dispatched, except when we cancel the order or fail to deliver.
• Express delivery shortens transit time only. Processing time remains the same.

Once your order is dispatched, we’ll share the tracking link and AWB number with you. You can track your order on the Nimbus Post tracking page.

• The courier will make up to 2–3 delivery attempts.
• Please make sure your phone number and address are correct and that someone is available to receive the parcel.
• For COD orders, please keep the exact amount ready.

We are not responsible for failed or delayed delivery caused by a wrong address, wrong pin code, or an unreachable phone number. Re-shipping, if needed, may involve extra charges.

If you refuse a COD order at the door or are unavailable on all attempts, the parcel returns to us. The COD advance paid online is then non-refundable, as set out in our Return, Exchange & Refund Policy. Repeated refusals may lead to COD being disabled on your account.

We are not liable for delays caused by natural disasters, strikes, weather, lockdowns, courier issues, or other events beyond our control. We’ll help you follow up with the courier.

If your parcel looks tampered with or damaged, please record an unboxing video and contact us within 3 days of delivery. See our Return, Exchange & Refund Policy for next steps.

For shipping queries, email support@ondrea.in or WhatsApp +91 8511250988, with your order ID.