Terms and Conditions

Welcome to ONDREA.

ONDREA is an online clothing brand that sells T-shirts designed and made by us, exclusively through its website, www.ondrea.in. These Terms and Conditions govern your access to and use of our website and your purchase of our products.

By browsing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the website.

These Terms should be read alongside our Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy, and GST Invoice Policy.

• Brand name: ONDREA
• Business structure: Sole proprietorship
• Website: www.ondrea.in
• Customer support email: support@ondrea.in
• Customer support phone: +91 8511250988
• Legal name of proprietor: Prasham Alpesh Mehta
• Business address: 13, Pankaj Society, Sarkhej Bhatha Road, Paldi, Ahmedabad, Gujarat, 380007
• GSTIN: 24IYRPM0222D1ZL

• You must be at least 18 years old, or use the website under the supervision of a parent or lawful guardian who accepts these Terms.
• You must provide accurate, current, and complete information when placing an order.
• You must not use the website for any unlawful, fraudulent, or abusive purpose.

• ONDREA sells only its own T-shirts, which are made and listed by us. We do not offer customised or personalised products.
• We try to display colours, prints, and sizes accurately. Colours may look slightly different on your screen because of display settings and lighting.
• Please check the size chart and product details before ordering.
• Products are sold subject to availability. We may discontinue or modify a product at any time without notice.

• All prices are in Indian Rupees (INR) and are shown as the MRP, inclusive of applicable taxes.
• Standard shipping charges are included in the MRP. The shipping and COD amounts applied to your order are calculated at checkout and shown in your order summary before you pay.
• Express delivery is available at an additional charge, shown at checkout. It is not included in the MRP.
• ONDREA does not run clearance or sale pricing. We may correct pricing or listing errors at any time. If an error affects an order you have placed, we will contact you and you may cancel the order for a full refund.

• Placing an order is an offer to buy. An order is confirmed when you receive our order confirmation by email, SMS, or WhatsApp.
• We may cancel or refuse an order in cases such as stock unavailability, pricing errors, incorrect or incomplete address, suspected fraud, or repeated COD refusals.
• If we cancel a prepaid order, we will refund the amount paid in full.

• Online payments are processed through Razorpay and supported payment methods. Payment information is handled by Razorpay and the relevant banks and payment networks under their own terms. We do not store complete card details on our systems.
• Cash on Delivery (COD) is available at selected pin codes. Please keep the exact amount ready at the time of delivery.
• COD advance: a Cash on Delivery order is confirmed by an advance paid online, shown at checkout before you pay. The advance is non-refundable if you cancel the order or if the parcel is refused, not accepted, or returned to us undelivered. It is refunded in full if we cancel the order, the product is unavailable, we are unable to fulfil the order, or where the law requires a refund.
• ONDREA may disable COD for customers who repeatedly refuse or fail to accept orders.
• If your payment fails but the amount is debited, it is usually reversed by your bank or payment provider. Please contact us with your transaction details if this does not happen.

• Orders are shipped through our delivery partner, Nimbus Post, and its courier network.
• Estimated delivery times are shown in our Shipping Policy and at checkout. They are estimates, not guarantees.
• Risk in the products passes to you on delivery.
• We are not responsible for delays or failed delivery caused by incorrect addresses or phone numbers, unavailability of the recipient, courier issues, weather, strikes, natural disasters, or other events beyond our control.
• If a parcel looks tampered with or damaged, please record an unboxing video and contact us within 3 days of delivery.

Full details are in our Shipping Policy.

• Returns and exchanges can be requested within 3 days of delivery. In certain cases, such as a defective or wrong product, we may allow up to 7 days at our discretion.
• T-shirts must be unworn, unwashed, and unaltered, with tags, labels, and original packaging intact.
• Size exchanges are subject to stock availability. If your size is unavailable, you may choose a refund or store credit.
• Size, fit, or change-of-mind returns: the shipping (parcel) charge is non-refundable. How COD and express delivery charges are treated is set out in our Return, Exchange & Refund Policy.
• Returns due to our error (defective, damaged, or wrong product): you receive a replacement or a full refund, including shipping.
• COD refunds are sent by UPI / bank transfer within 5–7 business days after the returned item passes our quality check. Prepaid refunds are returned to the original payment method.
• Returned items that show signs of wear, washing, or damage may be rejected and sent back to you.

Full details are in our Return, Exchange & Refund Policy.

• A GST-compliant invoice is issued for every order.
• For business purchases, enter your GSTIN and registered business name at checkout. A GSTIN cannot be added or changed after the invoice is generated.
• Errors in invoice details must be reported within 3 days of delivery.
• For approved returns, a GST credit note is issued as per applicable law.

Full details are in our GST Invoice Policy.

• You are responsible for the accuracy of your account information and for keeping your login details confidential, where accounts are enabled.
• If you submit a review, rating, or other content, you confirm that it is truthful, lawful, and does not infringe anyone’s rights. You grant ONDREA a non-exclusive, royalty-free right to display and use it on our website and marketing channels.
• We may remove content that is offensive, misleading, unlawful, or irrelevant.

All content on this website, including the ONDREA name, logo, designs, prints, graphics, photographs, text, and layout, belongs to ONDREA or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or use our designs or content for commercial purposes without our written permission.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the website, servers, or other users’ data.
• Introduce viruses, scrapers, or any harmful code.
• Misuse returns, exchanges, or refund processes, including returning worn, washed, or substituted items.
• Interfere with the normal working of the website.

We may suspend or restrict access or cancel orders for violations.

Your personal information is handled as described in our Privacy Policy. By using the website, you acknowledge that policy, including the use of cookies, analytics, and advertising tools described there.

With your permission, we may send promotional messages by email, SMS, or WhatsApp. You can opt out at any time as described in our Privacy Policy. Order and service-related messages will continue to be sent.

The website and products are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or error-free. Nothing in these Terms limits any rights you have under applicable consumer protection law.

To the extent permitted by law, ONDREA is not liable for indirect, incidental, or consequential losses arising from use of the website or products. Our total liability for any claim related to an order is limited to the amount you paid for that order.

This does not limit liability that cannot be excluded under applicable law.

ONDREA is not liable for delay or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, strikes, lockdowns, courier or transport disruptions, payment gateway or internet outages, or government actions.

Our website may use or link to third-party services such as Razorpay, Nimbus Post, analytics and advertising tools, and social media platforms. These services have their own terms and privacy practices, and we are not responsible for them.

These Terms are governed by the laws of India.

We encourage you to contact us first at support@ondrea.in so we can try to resolve the issue informally.

We may update these Terms from time to time. The updated version will be published on www.ondrea.in with a revised date. Continued use of the website after changes means you accept the updated Terms.

For questions, complaints, or grievances, please contact ONDREA Customer Support:

We will acknowledge and address complaints within a reasonable time and as required by applicable law.